Joe is the founder and CEO of Kinetic Consulting Australia. Joe has over 25 years of senior management experience. Over the years he has started-up, developed and coached numerous companies to success. He has worked across industries and won several awards for business excellence and quality over the years. Joe has an extensive and proven track record for achieving outstanding results for clients based all over the world. Joe is also the author of the leading business book on customer experience called Experience My Brand: how successful companies develop loyal customers and increase profits.